Refund policy

Returns & Refunds

At BaszCosmetics, we want you to feel confident about your makeup purchase. If something isn’t quite right, we’re here to help.

Our 14-day return policy

You have 14 days after receiving your order to request a return. Whether you selected the wrong shade or changed your mind, we’re happy to accept eligible items that are unused, unopened, and in their original packaging, with all original components and any hygiene seals intact. You’ll also need your order number or another proof of purchase.

For hygiene reasons, opened, tested, or used makeup is not eligible for a change-of-mind return. This does not affect your rights if a product is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer law.

Starting a return

To request a return, email Returns@baszcosmetics.com. Once your return is accepted, we’ll send instructions on how and where to send your package. Please contact us before sending anything back so we can guide you through the process.

For change-of-mind returns, including shade changes, return shipping is your responsibility. If we provide a prepaid return label, we’ll confirm its cost with you before deducting it from your refund. Original shipping charges are not refunded for these returns, except where required by law.

Damages & order issues

Please inspect your order when it arrives and contact us as soon as you notice a damaged, defective, incorrect, or missing item, or a product that does not match its description. Include your order number, a brief explanation, and photos of the item and packaging where available so we can review the issue and make it right.

We’ll work with you on an appropriate replacement or refund. We cover any return shipping we require for a confirmed damaged, defective, or incorrectly supplied item. A defect discovered after opening or trying a product can still be reported; the unused-product requirement does not prevent these claims.

Sale items & gift cards

Sale items and gift cards are not eligible for change-of-mind returns, except where required by law. Sale items remain covered for damage, defects, and order errors.

Exchanges

We do not currently offer direct exchanges. If you would like a different shade or product, request a return for your eligible item and place a new order for your preferred choice.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If a physical return is not needed to resolve an order issue, we’ll confirm the next steps by email.

Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may need additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact Contact-Support@baszcosmetics.com.

We’re here to help

For return requests, email Returns@baszcosmetics.com. For other questions about your order, contact Contact-Support@baszcosmetics.com.

Nothing in this policy limits your rights under applicable consumer law. The policy in effect when you place your order applies to that purchase; future updates will not reduce your existing rights.